Get started after your invite

EyeOut accounts are created by sales after your Get started request is approved. You do not self-register on the public site.

1. Open the invite email

You should receive a set-password email from EyeOut. Use that link (it expires). If it expired, ask your EyeOut contact to send a new invite — do not create a second request with a different email unless sales told you to.

2. Choose a password

The link opens app.eyeout.ca. Set a password of at least 8 characters. This is the owner (or invited user) login for your company tenant.

3. Sign in

Go to app.eyeout.ca and enter the same email that received the invite.

4. SMS, then a passkey

The first time, EyeOut asks you to verify a phone number (SMS). After that, the web dashboard expects a passkey (platform key or security key). Save the recovery codes shown on Security. If you lose the passkey and the codes, an EyeOut operator has to reset them.

The mobile app still uses SMS when passkeys are not available.

5. What to do first in the product

1. Confirm your company name and first site (often created from the signup HQ city).
2. Invite teammates from Users (they get their own invite email).
3. Add a unit and claim a field agent. See How to create a unit.
4. Turn on alarm rules you actually want. See Alarm events.

Need a person? Use Chat with us on this site or a support ticket from the signed-in dashboard.